Shipping Policy

We aim to process and ship every order as quickly and carefully as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within [1–2 business days] after payment is successfully completed.

Processing times do not include weekends or public holidays. During sales, new collection launches, holidays, or other high-volume periods, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

United States Shipping

We ship orders throughout the United States using available shipping carriers and services shown at checkout.

Estimated delivery times displayed at checkout begin after your order has been processed and handed over to the carrier.

Please note that delivery dates provided by shipping carriers are estimates and are not guaranteed unless specifically stated by the selected shipping service.

International Shipping

Hajira Scarf may offer international shipping to selected countries.

Available destinations, shipping services, and shipping charges will be displayed at checkout.

International delivery times may vary depending on the destination, customs clearance, local postal services, and other circumstances outside our control.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Hajira Scarf does not control or determine customs charges imposed by local authorities.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at customerservice@hajirascarf.com.

We will try to assist before the order is shipped, but we cannot guarantee that an address can be changed once an order has entered processing or has been handed over to the shipping carrier.

Additional shipping charges may apply if an order is returned to us because of an incorrect, incomplete, or undeliverable address.

Tracking Your Order

When tracking is available, tracking information will be sent to the email address provided during checkout.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Delayed Packages

Carrier delays can occasionally occur due to weather, holidays, customs processing, transportation disruptions, or other circumstances beyond our control.

If your tracking information has not updated for an unusual period of time, please contact us at customerservice@hajirascarf.com, and we will assist where possible.

Lost, Stolen or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first:

• Check around the delivery location and with household members or neighbors.
• Contact the shipping carrier for additional delivery information.
• Contact us at customerservice@hajirascarf.com if further assistance is required.

Hajira Scarf will review missing-package cases individually. Replacement or refund eligibility will depend on the circumstances of the shipment and available carrier information.

Damaged Packages

If your order arrives damaged, please contact us at customerservice@hajirascarf.com as soon as possible and include your order number and clear photographs of the package and affected item(s).

We will review the issue and provide the appropriate next steps.

Returned-to-Sender Packages

If a package is returned to Hajira Scarf because it was refused, unclaimed, undeliverable, or addressed incorrectly, please contact us.

Additional shipping charges may be required if the customer requests that the package be shipped again.

Returns & Exchanges

Shipping-related policies are separate from our return and exchange terms.

Please refer to our Refund Policy for information regarding returns, exchanges, cancellations, and refund eligibility.

Contact Us

If you have any questions about shipping or your order, please contact:

Hajira Scarf
Email: customerservice@hajirascarf.com